Frequently Asked Questions
Course fees, Payments, Refunds & Cancellations
We run 12 week courses with payment required in 4 week blocks. Payment can be made by cash on the first lesson of each block, Late payments of over 2 weeks will be subject to a 10% administration fee.
Once the course has commenced, Under the Sea Swim School Ltd are under no obligation to refund or transfer money in the event that you are unable to attend part or all of the course.
If your child is absent for any reason, the missed lesson(s) must be paid for in full, as our costs remain the same whether you attend or not. It is not just ourselves that operate this strict policy, it is standard practice by all swimming lesson providers due to you having a place allocated for your child, then no-one else (from our waiting list) can have that place.
If your child does not attend Swim School for two consecutive lessons and without notification to Under the Sea Swim School, we will presume you will not be returning and offer your place to someone else from our waiting list.
Please do let us know if you decide to cancel your child’s lessons, so that we can give another child your place, and the opportunity to learn to swim.
Re-Booking
There is no need to re-book after 12 weeks, you will be automatically re-booked onto the next level to continue your swimming lessons.
As time progresses you may find the group size reducing. Once a group has become too small to function properly, we may need to merge it with another lesson. We will always do our best to keep your class times as similar as possible, but unfortunately we cannot always guarantee this.
Our Duckling and Dolphin courses run throughout the year with the exception for a two-week break during the Summer holidays and a two-week break at Christmas.
Our Discovery Duckling course runs term-time only.
Where to go after completing our courses
Once your child has completed all five Dolphin levels at Under the Sea, they will be able to swim breaststroke, backstroke and front crawl to a good, basic standard, they will have learnt most of the associated swimming skills and will be able to swim approximately 100m – 200m.
The next step of their swimming journey would be to continue their lessons at a larger 25m pool in order to further develop their stroke technique and swimming stamina.
Alternatively, you may choose to stop swimming lessons altogether and take your child swimming socially for fun and exercise.
Valuables and Jewellery
All items that are left in the changing area or on poolside are at your own risk. Under the Sea Swim School Ltd will not accept any responsibility for the loss of any personal possessions.
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